Below you will find answers to the most frequently asked questions.
If you still do not find a matching answer to your question, please use our contact form or send us a message directly at email@example.com
Where do I check the status of my current order?
Where can I file a complaint?
We accept product returns only in closed and intact condition. Damaged packaging is excluded from exchange.
For more information, see Complaints and Returns
What payment methods do you accept?
Are payments in your store secure?
How does the shipment of items work for you?
What is the cost of shipping?
Do you ship internationally as well?
If your delivery country is not shown, please contact us in advance.
How long does it take for my package to be delivered?
My shipment is delayed, now what?
My package got lost/destroyed, now what?
If your package was lost, you will also receive a full refund from us.
I would like to change my shipping address, what should I do?
We are unable to cancel shipped items. To do so, please contact the shipping company directly.
Can I pick up my package in person?
SHOP & PRODUCTS
Are the Pokemon cards you sell genuine?
I have interesting cards for trade/sale
Do you also have a physical point of sale?
I would like to buy products from you in larger quantities
How often do you add products to your inventory?
If you see that a particular product is sold out, we encourage you to sign up for the waiting list, by which you will be notified by e-mail about the renewed availability.
I have a question for you
We speak English, German and Polish.